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Pest and Inspection Claims Data

You are here: Home / News / Pest and Inspection Claims Data

We’ve put together some claims data and general information on Pest Managers and Inspectors collected over the past 3 years.

General conclusion, Professional Indemnity Claims most prone to litigation.

  • In recent years the Building and Pest Inspection Profession has become very litigious
  • Change in social attitude to litigation – increase the propensity to claim
  • General view from claimants – always someone else to blame and at fault
  • Claims not settled expediently are more expensive for the following reasons:-
    • Aggrieved parties less inclined to accept moderate settlement if they consult a lawyer
    • Court cases tend to go against Insurers where delays exist
    • Significant burden of legal costs associated with trials

Where are the claims coming from? (statistics sourced from settled claims)

Percentage Claim
54% *Timber Pest Inspection / Termite damage
15% Waterproofing / Decay / Bathroom Leaks
12% Structural Defects (deformation/not built to code)
7% Waterproofing / Decay / Bathroom Leaks
6% *Cracking and Movement
4% Sub-floor (stumps, piers and footings etc.)
1.5% Public Liability
0.5% Asbestos

*Termite and Timber Pest Inspections include claims arising from building inspectors.

*The cracking and movement % should increase significantly as there are some claims yet to be settled.

Service Agreement

Percentage Service Agreement
30% No Service Agreement
32% Service Agreement sent but NOT acknowledged by client prior to inspection
28% Service Agreement sent and acknowledged by client prior to inspection
10% Other (includes verbally informing at time job booked /terms on reverse side of invoice or sent along with Report

It must be noted that a higher % of claims were successfully defended if a service agreement was sent.

Filed Under: News

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